Returns & Refund Policy
Thank you for shopping with Sunset Electricals. We value customer satisfaction and strive to provide quality electrical products and services. Please read our Returns & Refund Policy carefully before making a purchase.
1. Return Eligibility
Customers may request a return or replacement under the following conditions:
- Product received is damaged or defective
- Incorrect item was delivered
- Product has manufacturing defects
- Item is missing parts or accessories
To be eligible for a return, the item must:
- Be unused and in original condition
- Include original packaging, manuals, and accessories
- Be accompanied by proof of purchase or invoice
- Be reported within the eligible return period
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Products damaged due to misuse or improper installation
- Used or altered items
- Custom-made or special-order products
- Products without original packaging
- Clearance or final sale items
3. Return Request Timeframe
Customers must report return or replacement requests within 7 days of receiving the product.
Requests made after the eligible period may not qualify for return or refund approval.
4. Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed through the original payment method within 7–14 business days.
Refund processing times may vary depending on banks or payment providers.
5. Replacement Policy
If a product is found to be defective or damaged, we may offer:
- Replacement of the same item
- Store credit
- Alternative product based on availability
Replacement availability depends on current stock status.
6. Shipping Costs
Shipping charges are generally non-refundable unless the return is due to:
- Wrong item shipped
- Damaged product delivery
- Manufacturing defect
Customers may be responsible for return shipping charges in other situations.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us immediately with:
- Order number
- Product photos
- Description of the issue
Our support team will review the request and assist you with the next steps.
8. Cancellation Policy
Orders may only be canceled before shipment or processing.
Once an order has been dispatched, cancellation requests may not be accepted.
9. Contact Us
Sunset Electricals
Website: https://sunsetelectricals.com/
Email: info@sunsetelectricals.com
Phone: +91 XXXXXXXXXX